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User Guide

What is Toranekoya?

Nice to meet you! This is Toranekoya.

We have launched a home delivery sales community site to make life in Thailand more convenient and enjoyable.

We are still a small company and do not handle many products, but we would like to propose a wide range of products that support food, clothing and shelter, as well as various information services. We hope you will support Shinmai Toraneko.

If you have any ideas about products or services that you would like to see, please contact us.

How to order

Please register or log in with your existing ID.

Select the product and quantity on this website

Click "Add to Cart".

Once you have selected the product you want

Click "View Cart" or the cart icon.

Select the desired delivery date and time, confirm the amount, and click "Confirm" to complete the process.

For those who are not good at using the Internet

We also accept orders by phone and LINE.

Delivery fees/areas

●Shipping fee

Free shipping is available within our delivery area for purchases over 600 baht.

For deliveries under 600 baht, a flat fee of 100 baht is charged.

Delivery area

It is along the Sukhumvit line (around Chit Lom and Udom Suk). If you are outside this area, please contact us.

We intend to continue expanding our delivery area in the future.

Regarding desired delivery date and time

If you order by 6pm, we can deliver it the next day.

 

You can also specify a delivery time slot.

- 11:00 to 13:00

- 13:00 to 15:00

- 15:00 to 18:00

Receiving your product

Our delivery staff will deliver the item to your home. Once they arrive, we will call you and you can collect the item at the entrance of your condominium or other building.

 

Please note that arrival may be slightly delayed due to traffic congestion, etc.

There is no cooling material. It is simply cooled.

Payment

Please pay by cash or bank transfer when you receive the product.

The QR code for bank transfer is printed on the product invoice.

We do not accept credit cards.

About points

Get Points

 5 points are automatically added per purchase.

Use Points

​ A coupon for 100 Baht discount (100 points) per purchase over 600 Baht is available.

 Please choose to apply the offer during the purchase process.

 Points will expire after 12 months of no usage.

Benefits

Delivery Area

Delivery Area

Company Information

Toraneko Service(Thailand) Co.,Ltd.

address:

849 Sukhumvit 81 Alley, Suan Luang, Bangkok 10250

Opening hours:

Mon - Sat: 10am - 6pm

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